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webkoon Shipping Policy

Overview:

Shipping Policy

Welcome to Nicetraders! We are committed to ensuring that your shopping experience with us is smooth and hassle-free. Please read our shipping policy carefully to understand how we handle deliveries.

1. Shipping Locations We currently deliver to the following locations:

  • [hyderabad where delivery is available]

If your location is not listed, please contact our customer service team to check for delivery feasibility.

2. Delivery Timeframes

  • Orders placed before 4 PM will be processed on the same day.

  • Orders placed after 4pm will be processed the next business day.

  • Standard delivery: 1-3 business day

Please note that delivery times may vary depending on your location and external factors like weather or holidays.

3. Shipping Charges

  • Standard delivery: Cost or mention if free above a certain order value Free for orders over 500

  • Expedited delivery: Cost if available

  • Additional charges may apply for deliveries to remote or out-of-service areas.

4. Order Tracking Once your order is dispatched, you will receive a confirmation email or SMS with a tracking link to monitor your delivery in real time.

5. Delivery Policy

  • We strive to deliver your order within the 1-3 business days.

  • A delivery attempt will be made twice; if unsuccessful, the order will be canceled, and applicable charges may apply.

  • Please ensure someone is available to receive the delivery at the specified address.

6. Missing or Delayed Deliveries If your order does not arrive within the expected timeframe, please contact us at support@nicetraders.store with your order number. We will investigate and resolve the issue promptly.

7. Damaged or Incorrect Orders If you receive an order that is damaged, incomplete, or incorrect:

  • Notify us within 24 hours of receiving the order.

  • Provide pictures of the damaged or incorrect items, along with your order details.

  • We will arrange for a replacement or refund as per our return policy.

8. Customer Support For any questions or concerns regarding shipping, please contact us:

We are here to assist you from [working hours, e.g., 9 AM to 6 PM, Monday to Saturday].

Thank you for choosing Nicetraders. We look forward to serving you!

 

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@nicetraders.store

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges:

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@nicetraders.store and send your item to:

  • Address of Principal Place of Business Building No./Flat No.: PLOT NO. 389, ΗΝΟ. 5-23-11 Name Of Premises/Building: DHARSAN NAGAR Road/Street: NEAR HMT COLONY AND MIYAPUR Locality/Sub Locality: Ameenapur City/Town/Village: Hyderabad

Gifts:

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping Returns:

To return your product, you should mail your product to:

5. Address of Principal Place of Business

Building No./Flat No.: PLOT NO. 389, ΗΝΟ. 5-23-11

Name Of Premises/Building: DHARSAN NAGAR

Road/Street: NEAR HMT COLONY AND MIYAPUR

Locality/Sub Locality: Ameenapur

City/Town/Village: Hyderabad

.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@nicetraders.store for questions related to refunds and returns.

Have Any More Questions?

If you have any questions or concerns about our shipping policy, please don’t hesitate to contact our customer service team.

  • We are always happy to help!
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